• Skip to main content
Warc Africa Logo

Warc

Wil Muyoma

Customer Growth Manager

by

About Warc

We work to get farmers out of poverty. That’s our dream. We want to see Africa feeding  the world in our lifetimes and its farmers to become the guardians of one of humanity’s  most precious resource:  the soils. We design and sell regenerative  farming inputs as a  service. With this, farmers are able to grow exponentially their incomes, improve their  quality  of  life  and  develop a  stronger  tie  to  their  lands.  We  worked with  a  thousand  farmers and generated a  very  solid  proof  of  concept. Now we aim  high- we want  one  million farmers adopting our services within a decade. 

Warc has humble beginnings. We did not learn how to run a business from a book; we  have real, tangible experience. Warc’s revenue has grown 50x over the last 4 years and  our goal is to triple it within the next 18 months. We began with a $30,000 investment  from our founders and rapidly scaled up to raising over $5,000,000 in equity, debt and  grants from angel, government and institutional investors.

Warc’s story started in Sierra Leone, but we’ve rapidly established ourselves in Ghana,  and continue  to grow. We’re more  than 50 people in Ghana, representing 14 different  nationalities, managing two production areas in Bono East Region and in the Upper West  Region. We operate across West Africa, with established agricultural production, service  delivery, market linkages and consulting operations in Sierra Leone and Ghana.  In  the  next decade, we ambition to be present across West Africa. Help us do it!!

About the Job

Great candidates want to make an impact, and they don’t shy away from challenges! Our  Service Delivery Unit (SDU) Program – the heart of the Warc business model – needs you  to accelerate our growth in  the Upper West Region. We want you  to get out  there and  spend time with our most important customers – the farmers – and refine how we deliver  agricultural best practice advice and manage supply chains to improve productivity and  generate incomes. The growth of Warc’s business and rapid scale will be a direct result  of your efforts. We’re aiming to go from 2,000 farmers to 20,000 in the next 18 months. 

This  role  is  specifically  for  a Customer Growth Manager to  be  based  in  our  project  location in Tumu, in  the Upper West Region.  You will work  directly with  our Chief  of  Party, our SDU Manager, and our Managing Director. You get to spend your days learning  from our customers – the farmers – to understand how Warc can best solve their pain  points  and thinking through  and  trying  new  strategies. You’ll  get  to  spend  your  days  between the office, fields and its neighbouring communities. Your work will be focused  on the growth of the SDU program and ensuring its alignment to Warc’s mission.

The main responsibilities of the SDU Manager include:

  1. Develop and validate growth ideas and strategies of our customer acquisition to  grow our SDU Client network from 2,000 to 20,000 over the next years and  expand to new areas;
  2. Work closely with the Chief of Party, Warc’s senior management and SDU Manager to design and test new scale mechanisms and replication models
  3. Undertake customer and market research to gain an understanding of farmer  needs and wants and inform the design of Warc’s delivery model on inputs and  advice;
  4. Build an overview of the outwards supply chain challenges and bottlenecks to  inform on growth areas for Warc in improving its market linkages offering;
  5. Report Key Performance Indicators (KPIs) and other project targets/reporting on a weekly basis, and write practical reports and instructions on how to  implement and grow our SDU;
  6. Work closely with Warc’s M&E Analyst to assess impact, incl. support data collection for monitoring and impact measurement activities;

About you

Warc is excited to have a driven, talented, and hardworking person join our team. We  can teach many of the technical skills, but it is very important for the person to have a  strong interest in customer acquisition and business growth, technology, agriculture,  and rural development in order to succeed in this role. A suitable candidate will have the  following characteristics:

  • Willingness  to work  in  a  start-up  environment  – The  ability  to  see  what  problem needs to be solved, and being the one to make it happen
  • Relevant academic study + 3-5 years of experience as a management or  business consultant, and preferably with agricultural/development  experience in Africa
  • Belief in business approaches to development (essential!)
  • Ability to dig deep in customer and market research and gain understandings that  inform strategy
  • Strong in customer acquisition and growth marketing and scaling  • Good interpersonal communication skills
  • Demonstrated leadership skills
  • Speaks fluent English
  • Flexibility and ability  to work without constant supervision – The drive,  confidence, and creativity to get the job done
  • Experience or interest in working in a highly cross-cultural environment
  • Ability to live in remote areas and drive a motorcycle (or happy to learn)

Applications are being accepted until 30th June, 2022 or until a suitable candidate is found.  Female applicants highly encouraged to apply. Please apply below:


Gender *
Highest Degree *
No file chosen
Please make sure you use pdf
No file chosen
Please add your cover letter here, answering the following questions: why would you like to join the company? Why are you interested in this position? Why would you be a valuable resource for Warc?

Filed Under: Current Job, Uncategorized

©2020 BY WARC GROUP


  • Home

  • About us

  • Our People

  • Our Model

  • Warc Consultants

  • Foundation

  • Foop

  • Join Us

  • Contact

  • InstagramInstagram WarcInstagram Icon Warc White